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Service Management
Increase the efficiency of you customer service team by automating many of the tasks currently managed via spreadsheets or other manual means. From initial service call or email using an online support request portal, customer service representatives can immediately view associated customer information, service history, and use the knowledge base to deliver consistent, efficient service that enhances customer loyalty and profitability.
Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to your business process, and scalable to meet the growing demands of any size business.
Dynamics CRM incorporates service management to provide:
- Provide a familiar role-tailored user experience using Microsoft Office Outlook or a web-browser that is completely tailored for your business needs
- Create, assign, and manage customer service requests across multiple channels, including phone, e-mail, Web, in-person and emerging channels.
- Manage cases from initial contact through resolution and automatically associate incoming support inquiries with the appropriate case.
- Dispatch cases to queues where individuals and teams can access them easily and automatically route them to the appropriate individual, supervisor or expert.
- Resolve common support issues quickly using a searchable knowledge base and ensure that published information is complete, correct, and properly tagged using built-in review processes.
- Maintain accurate account, contact and service history with automated tracking and response for customer e-mail messages.
Please contact Mr. Tony Piperato at 713-830-5830 or at tony.piperato@idea.com for more information regarding Dynamics CRM.
