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“We increased our volume of business by more than 150 percent. We did this with a less than 50 percent increase in our overall operations staff. And, our unit cost of processing a referral has fallen by 30 percent.”
Bill Elliott, President and Chief Operating Officer, Access MediQuip
Access MediQuip manages medical device costs related to implantable devices, linking healthcare providers, device manufacturers, and the insurance carriers that pay for the implant procedures.
To build its business and more effectively support the companies using its services, the company built its business management solution on Microsoft Dynamics GP and the xRM application development platform included in Microsoft Dynamics CRM.
With this solution, the company has the flexibility to create automated workflows and extensive customizations to provide faster customer service. Now, customers can track the status of orders online and executives can manage more effectively with up-to-date information. As a result, Access MediQuip has increased its business by 150 percent while expanding its operations staff by only 50 percent, substantially lowering its operational costs per order processed.
